1. Ordering & Payments

Q: How do I place an order?
A: Simply browse our collection, add items to your cart, and proceed to checkout. Follow the steps to enter your shipping details and complete payment.

Q: What payment methods do you accept?
A: We accept all major credit/debit cards, UPI, net banking, and digital wallets.

Q: Can I modify or cancel my order after placing it?
A: Orders can only be modified or canceled within a limited time after placing them. Please contact us immediately at vanchamehta@gmail.com or call us at
+91 9993888877 for assistance.

2. Shipping & Delivery

Q: Do you offer international shipping?
A: Currently, we ship within India International shipping will be available soon!

Q: How long does shipping take?
A: Orders are processed within 3 days and typically delivered within 8 days after processing. You will receive a tracking link once your order is shipped.

Q: What if my order is delayed?
A: We do our best to ensure timely delivery, but unexpected delays may occur due to courier services or external factors. If your order hasn’t arrived within the estimated time, please contact us for assistance.

3. Returns & Exchanges

Q: Can I return or exchange my order?
A: Yes! We accept returns and exchanges within X days of delivery, provided the item is unused and in its original packaging. Please refer to our [Returns & Exchanges Policy] for more details.

Q: How do I start a return or exchange?
A: Contact us at vanchamehta@gmail.com or call +91 9993888877 with your order details, and our team will guide you through the process.

Q: Will I get a full refund?
A: Refunds are processed after we receive and inspect the returned item. Shipping fees (if applicable) are non-refundable.

4. Products & Customization

Q: Are your products handmade?
A: Yes! Our products are crafted with care, making each piece unique and special.

Q: Do you take custom or personalized orders?
A: Absolutely! If you have specific design requests, reach out to us, and we’ll be happy to create something special for you.

5. General Queries

Q: How can I contact customer support?
A: You can reach us via email at vanchamehta@gmail.com or call us at +91 9993888877.

 

Q: How do I stay updated on new arrivals and offers?
A: Subscribe to our newsletter and follow us on social media for updates on new collections, discounts, and exclusive deals!